Refund & Cancellation Policy
Business Owner
AMOL SATISH SHERKHANE
Cancellation & Refund Policy
Last updated on 02-12-2025 00:42:54
Our Commitment
AdFox Media believes in helping its customers as far as possible, and has therefore adopted a liberal cancellation and refund policy.
Key Points of Our Policy:
- Cancellation Requests: Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
- Perishable Items: AdFox Media does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
- Damaged or Defective Items: In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within the same day of receipt of the products.
- Product Expectations: In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within the same day of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
- Warranty Items: In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
- Refund Processing: In case of any Refunds approved by AdFox Media, it'll take 3-5 business days for the refund to be processed to the end customer.
Important Notes
- All refund requests must be raised within the stipulated time frame to be eligible
- Refund processing time: 3-5 business days
- For warranty-related issues, please contact the manufacturer directly
- Customer service team will review each case individually
Contact Information
For any questions regarding our refund and cancellation policy, please contact our customer service team using the information provided on our website.